Vodacom Fibre to Home

I placed an order with Vodacom for fibre to the home on 15th October and it was processed , however I still have not received my Vodacom router and thus I am left without internet. I have called in twice within the last month and I still have not received the router . I am now put in an inconvenient and negative cash position as my current internet service provider services ended on the last day of November and as a result I have to purchase data. This is unacceptable given the time the order was placed which was 6 weeks ago.