Vodacom Fibre ***** or ***********

Vodacom Fibre (*****) incompetence Service

I was forced move over to Vodacom fibre in the place I stay as they took over and replace the current service provider. I signed a contract and was suppose to be billed for 10/10 line which was at a special cost for us as they never wanted us to suffer from the migration.

From March 2018 I have been billed the incorrect amount, in this case higher than my contractual amount. I thought it was a mistake and will be fixed shortly.

After 5 month, numerous calls, emails and even Vodacom coming and installing a new line to get me a new billing every month. NOTHING HAS CHANGED.

I have spoken to call centre manager after manager, I have spoken to billing centre folks after folk. And I seem not to heard.

There’s is no official Vodacom complaint centre and the fibre call centre keep on saying they are attending to it. After 50> tickets raised what more can one do? Really frustrating and disappointing.

And when I tell them I don’t want to pay the higher amount as Vodacom is literally *****ing from me as they aware for more than 5 months. The call centre says you just won’t have a line.

Really Vodacom? I want my billing sorted and my cash repaid for 5 months!

Never recommend going on Vodacom Fibre.