Vodacom Fibre: they say fibre is healthy for you but i disagree....

Since singing up for Fibre 4 months ago, and requesting porting of my landline number (twice - the first time they seem to have misplaced all the forms and i had to resubmit them ), and despite numerous telephonic calls (approx 30-45 minutes wait time on a cellular call) and several email requests (to which the only response is an automatically generated 'service request reference number'), I have been trying to get Vodacom Fibre to keep to their commitment and promise of porting my Telkom landline.

Not a single email response. Not a single phone call despite the call centre promising to investigate and call me back.

I regret ever having changed my service provider. IS there anbody still working in the customer service department Vodacom ??