Vodacom Fibre - they do not solve your internet issues

Item: Vodacom
Rating: 1
Author: Kate M

ABSOLUTELY SHOCKING SERVICE! VODACOM FIBRE COMPLAINT!!!

My fibre has been down for 8 days, I have called customer support at least 40 times and NO MANAGER HAS EVEN BOTHERED to call us back. It is STILL not resolved.

I am flabbergasted at the service of this... I have been a Vodacom member for more than 20 years and this is how I get treated..

SHOCKING

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 May 2020, 08:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 May 2020, 08:14

Official