Vodacom Fibre - the worst service in the industry

The service if Vodacom Fibre is bad, and that is putting it mildly On the 12th of February 2021 I called in to enquire about relocation. The consultant said I could it over the phone, sent me the relocation form which I returned same day. 2 days later I receive an email informing me that they did not receive it. I call *** and once again I send off the relocation application and they confirm receipt. I enquire about the time period it would take to have my fibre relocated and received different times from different consultants as I called almost daily for an update. I lodged a complaint and all I got was a computer generated email to say that it will be attended to. Yesterday I received an email update stating that the service request has been closed. When I call *** this morning they inform me that they did not receive my application. On the application it clearly states to which email address I should send the application form to. I eventually speak to a manager this morning who informs me that I sent it to the incorrect email address !!!

Vodacom Fibre, I honestly regret the day I signed up with you !! You gladly take my money without fault, but when I require the service I pay for, Vodacom is unresponsive.

From the onset of my fibre application Vodacom has proven to be ill equipped to deliver the service that they advertise. I would never advise anyone to go with Vodacom Fibre. You will pay for poor or no service. When that consultant calls you promising the world and more, just cut the call. I promise you, you will be spared endless frustration.