Vodacom Fibre - The WORST customer service you will ever experience

Vodacom Fibre - The worst customer experience I have ever had. Far worse than Home Affairs or any government department. And in SA that's really saying something... Absolutely pathetic service from Vodacom I was an existing Vodacom Fibre customer and moved house a month ago. I Switched to a 200mb Octotel package with Vodacom when moving house and brought their existing router with me as requested.

After being informed the new line would take 24-48 hours to be activated, it then took another 10 days after the install to actually get activated, despite multiple calls in between to the Vodacom call centre to follow up, only to speak to agents who simply said they didn't know what was going on and needed to speak to their supervisor and would call me back. Needless to say they never called back.

Since then I've had ongoing issues with the line and the router. On a 200Mb line we struggle to get even 50mbs, when it actually works. Other times we simply have no signal at all. I have spent hours on multiple calls with Vodacom where they have remotely tested the line and reset the router but it has achieved nothing. I have an open ticket with Vodacom for the past 3 weeks but no-one bothers to even provide an update despite telling them that the line and router are still not working properly. Vodacom seem to just ignore the service ticket. I have asked multiple times for Vodacom to swap the router to no avail. In the meantime due to Vodacom's inability to solve the problem I'm using a mobile LTE router with an MTN sim and it works perfectly.

Just when I thought my Vodacom experience couldn't get any worse I received my latest Vodacom invoice today and discovered that they have charged for a new router they haven't even provided! As well as course charging for a line that hasn't worked properly since it was activated. This is just the lowest of the low. I'm done with Vodacom after this and will never buy another Vodacom product as a result.

The most useless and infuriating customer experience I can ever remember with absolutely zero care for the customer. Too big and too arrogant to care about customer service anymore. I wonder if they will even bother to reply to this message