Vodacom fibre the worst customer service

Please do yourself a favour and do not sign up to vodacom fibre. It's all fine while it lasts but the minute there's an issue you get zero support. We have been sitting without functioning fibre for almost a month. After countless calls nothing has been fixed. I cannot believe that a company as big as this has such terrible customer service. I'm literally at my wits end. I pay over R800 every month and for what? The consultants are either rude or clueless and if I must hear the word escalate one more time... It has been the most shocking customer service I have ever experienced. What a waste of money!