Vodacom fibre the worst and most pathetic experience ever

Like so many people on this forum, I am left no other option to get a reply from Vodacom as they don't answer their phones or emails.

I have been with Vodacom Fibre since January, barely 2 months after they went live in my area. They are my only fibre option. For the first month everything was fine. 2ms ping, 20Mbps down and 10Mbps up, exactly as per my contract.

However, during February everything started going south. I am down to 51ms ping and 3Mbps download speeds. I have been sending emails to report the issue since 6 March, getting no reply other than they automated service request number generation. I have called the called the customer service centre multiple times. I either hold on for nearly an hour before the call drops or I get an agent that just tells me they have to escalate the issue for resolution, only to never get any feedback again.

I have asked to speak to Manager each time, but they are conveniently never available when I call.

The connection is so bad that I can't even log into online game services like Call of Duty, not to mention the playing experience when I actually do get online.

I urge anyone reading this; if Vodacom is your only fibre option in your area, seriously consider ADSL from Telkom or any Wireless provider before taking the Vodacom fibre option. You will be locked into a 2 year contract with the worst and most unresponsive customer service experience ever and you will have to keep paying for those 2 years without any resolution.

In my opinion, just don't do it. Its not worth it. This is not what the fibre experience should be.