HM
Hannelie M
1 reviews | Active since Jun 2012
14 Nov 2022, 21:49
VODACOM FIBRE the WORST!
Vodacom Fibre NOT recommended at all! We are now without any service for SIX DAYS. You can report on a daily basis - it does not help. Same story ... firstly, the turnaround time is 48 hours ... then, it could be the NOKIA router ... then, the issue has been escalated ... then, a technician will call you. Tomorrow will be the 7th day - still nothing! AND, this is not the first incident. In our estate there are outages every month, if not every week. Do yourself a favor and find another service provider!! Or be prepared to spend a lot of money on buying additional data just so that you can do your job.
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Replies (1)Vodacom's replyOfficial
15 Nov 2022, 07:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2022, 07:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
