HM
Hannelie M

1 reviews | Active since Jun 2012

14 Nov 2022, 21:49

VODACOM FIBRE the WORST!

Vodacom Fibre NOT recommended at all! We are now without any service for SIX DAYS. You can report on a daily basis - it does not help. Same story ... firstly, the turnaround time is 48 hours ... then, it could be the NOKIA router ... then, the issue has been escalated ... then, a technician will call you. Tomorrow will be the 7th day - still nothing! AND, this is not the first incident. In our estate there are outages every month, if not every week. Do yourself a favor and find another service provider!! Or be prepared to spend a lot of money on buying additional data just so that you can do your job.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2022, 07:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team