Vodacom Fibre the worst

Vodacom Fibre Customer Service Centre is truly pathetic. Please if choosing a Fibre account do not choose Vodacom. My place burnt in June and I needed a router replacement. I have been dealing with Shudley in Canal walk no response after a while. I have called the call centre many times, the line either cuts, or they keep transferring you to people who doesn't even know what they doing? Who runs these call centre as most of these consultants don't know what they doing. I then went to another store in Gardens where a guy called Fadl tried calling the customer service department and was also running around with the consultants, promised to sort it out and give me feedback. It's been a week almost and no response from him as well. its now 6 months that they are charging me yet I don't have no router!