WT
Washington T
1 reviews | Active since Jan 2018
12 Oct 2018, 16:40
VODACOM FIBRE THE WORST
Its now almost three weeks waiting for Vodacom Fibre to come and install fibre at our apartment. Vumatel have already done their part. I’ve called Vodacom a dozen times now and each time I get told the issue has been “escalated “. I’m really sick and tired of waiting.
MAYBE I SHOULD CANCEL RIGHT NOW AND GO FOR VOX OR AFRIHOST
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2018, 09:26Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2018, 09:26
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2018, 15:19Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply15 Oct 2018, 15:19
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
WT
Washington T's updateReviewer Update
18 Oct 2018, 19:11My most sincere apologies to Vodacom for my outburst and threatening to cancel the order. Apparently the fault was on Vumatel's side. Vumatel had put up a notice in our complex saying installation was complete and that we should contact our ISP to finish the process. We did not know that Vumatel must first do the actual installation WITHIN our flat.
They came and did this yesterday.
So this evening I contacted Vodacom fibre to get a status on the installation. I spoke to a very friendly consultant who read out some of the comments on my order.
However, I am still unhappy about the other consultant I spoke to on Sunday (Nelly) who was quite rude and unprofessional.
Nevertheless, now that everything is clearly understood, we will await for Vodacom's Scheduling Department to contact us in order to finish the installation.
WT
Washington T's update18 Oct 2018, 19:11
Reviewer Update
My most sincere apologies to Vodacom for my outburst and threatening to cancel the order. Apparently the fault was on Vumatel's side. Vumatel had put up a notice in our complex saying installation was complete and that we should contact our ISP to finish the process. We did not know that Vumatel must first do the actual installation WITHIN our flat.
They came and did this yesterday.
So this evening I contacted Vodacom fibre to get a status on the installation. I spoke to a very friendly consultant who read out some of the comments on my order.
However, I am still unhappy about the other consultant I spoke to on Sunday (Nelly) who was quite rude and unprofessional.
Nevertheless, now that everything is clearly understood, we will await for Vodacom's Scheduling Department to contact us in order to finish the installation.