WS
Wynand S
1 reviews | Active since Feb 2015
17 Apr 2020, 13:03
Vodacom Fibre - The struggle to be heard
Dear Vodacom Fibre I have moved from Telkom ADSL to Vodacom Fibre with high hopes that my struggles will be a thing of the past. I will say that on the technical side of things there has been a massive improvement - thank you. But, on the customer service end life is still a struggle. I have after numerous attempts (calls, emails, use of self-help app) fail to change my service from 10mb/s to 20mb/s. Guys I want to give you more money. Please contact me (the failed promise to be called back has been made a few times).
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Replies (2)
Vodacom's replyOfficial
17 Apr 2020, 13:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2020, 13:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WS
Wynand S's updateReviewer Update
29 Apr 2020, 14:38Dear Vodacom - Thank You for the reply. The call back never happened though (No surprise there). Please find a log below of my failed attempts to be helped...
| Date | Contact Details | Time | Call Dur | Name of assist | Call Ref# | Call response
| 04-Feb-19 | | Not sure | 4min | Not Recorded | Not Recorded | Please send email to ***@vodafiber for assistance
| 04-Feb-19 | ***@vodafiber | 7H42 | n/a | n/a | n/a | No Response
| 24-Feb-19 | ***@vodafiber | 13H05 | n/a | n/a | n/a | No Response
| 18-Mar-20 | *** | 9H24 | n/a | n/a | n/a | No Response
| 15-Apr-20 | *** | 11H57 | n/a | Ann | n/a | Please log a call at *** - No answer at call centres
| 16-Apr-20 | *** | 11H27 | 8min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 11H45 | 5min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 12H41 | 2min | Not Recorded | Not Recorded | A service agent will call me back - Never happened
| 17-Apr-20 | Hello Peter | 13H03 | n/a | n/a | n/a | a consultant will make contact with you - Never happened
| 29-Apr-20 | *** | 14H00 | 5min | No Answer | n/a | n/a
| Date | Contact Details | Time | Call Dur | Name of assist | Call Ref# | Call response
| 04-Feb-19 | | Not sure | 4min | Not Recorded | Not Recorded | Please send email to ***@vodafiber for assistance
| 04-Feb-19 | ***@vodafiber | 7H42 | n/a | n/a | n/a | No Response
| 24-Feb-19 | ***@vodafiber | 13H05 | n/a | n/a | n/a | No Response
| 18-Mar-20 | *** | 9H24 | n/a | n/a | n/a | No Response
| 15-Apr-20 | *** | 11H57 | n/a | Ann | n/a | Please log a call at *** - No answer at call centres
| 16-Apr-20 | *** | 11H27 | 8min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 11H45 | 5min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 12H41 | 2min | Not Recorded | Not Recorded | A service agent will call me back - Never happened
| 17-Apr-20 | Hello Peter | 13H03 | n/a | n/a | n/a | a consultant will make contact with you - Never happened
| 29-Apr-20 | *** | 14H00 | 5min | No Answer | n/a | n/a
WS
Wynand S's update29 Apr 2020, 14:38
Reviewer Update
Dear Vodacom - Thank You for the reply. The call back never happened though (No surprise there). Please find a log below of my failed attempts to be helped...
| Date | Contact Details | Time | Call Dur | Name of assist | Call Ref# | Call response
| 04-Feb-19 | | Not sure | 4min | Not Recorded | Not Recorded | Please send email to ***@vodafiber for assistance
| 04-Feb-19 | ***@vodafiber | 7H42 | n/a | n/a | n/a | No Response
| 24-Feb-19 | ***@vodafiber | 13H05 | n/a | n/a | n/a | No Response
| 18-Mar-20 | *** | 9H24 | n/a | n/a | n/a | No Response
| 15-Apr-20 | *** | 11H57 | n/a | Ann | n/a | Please log a call at *** - No answer at call centres
| 16-Apr-20 | *** | 11H27 | 8min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 11H45 | 5min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 12H41 | 2min | Not Recorded | Not Recorded | A service agent will call me back - Never happened
| 17-Apr-20 | Hello Peter | 13H03 | n/a | n/a | n/a | a consultant will make contact with you - Never happened
| 29-Apr-20 | *** | 14H00 | 5min | No Answer | n/a | n/a
| Date | Contact Details | Time | Call Dur | Name of assist | Call Ref# | Call response
| 04-Feb-19 | | Not sure | 4min | Not Recorded | Not Recorded | Please send email to ***@vodafiber for assistance
| 04-Feb-19 | ***@vodafiber | 7H42 | n/a | n/a | n/a | No Response
| 24-Feb-19 | ***@vodafiber | 13H05 | n/a | n/a | n/a | No Response
| 18-Mar-20 | *** | 9H24 | n/a | n/a | n/a | No Response
| 15-Apr-20 | *** | 11H57 | n/a | Ann | n/a | Please log a call at *** - No answer at call centres
| 16-Apr-20 | *** | 11H27 | 8min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 11H45 | 5min | No Answer | No Answer | No Answer
| 17-Apr-20 | *** | 12H41 | 2min | Not Recorded | Not Recorded | A service agent will call me back - Never happened
| 17-Apr-20 | Hello Peter | 13H03 | n/a | n/a | n/a | a consultant will make contact with you - Never happened
| 29-Apr-20 | *** | 14H00 | 5min | No Answer | n/a | n/a