JM
John M
1 reviews | Active since Aug 2020
11 Aug 2020, 08:21
Vodacom Fibre - the most unstable and unreliable fibre option available
I got Vodacom Fibre a month ago, because the place I was moving to had no other fibre options. A month in, I have had a total of 4 days without internet. Currently I have not had internet since 3am Saturday 8 August, it is now 8am Monday 11 August. I have phoned their call centre multiple times, and all they can tell me is they have asked the engineers for an ETA this morning and should have one 'soon'. I can't believe in 2020 this is what a fibre internet service provider can offer.
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Replies (2)
Vodacom's replyOfficial
11 Aug 2020, 08:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 08:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
John M's updateReviewer Update
11 Aug 2020, 16:18Still waiting to be contacted, so is that just lip service? I have had too many broken promises from your company over the past 3 days, not sure what is going on. Just want the truth and an ETA on when I can get the service back that I am paying for
JM
John M's update11 Aug 2020, 16:18
Reviewer Update
Still waiting to be contacted, so is that just lip service? I have had too many broken promises from your company over the past 3 days, not sure what is going on. Just want the truth and an ETA on when I can get the service back that I am paying for