EB
Etienne B

1 reviews | Active since Mar 2022

28 Nov 2022, 08:43

Vodacom Fibre the absolute WORST SERVICE

I have been without Internet on my Fibre Lines for over 20 Days this month across my 2 Vodacom fibre lines. 10 days for the first line and now 12 days so far for my second line. The Vodacom person that was supposed to visit my property cancelled on me 4 TIMES IN ONE DAY!!!!!!!!!!! VUMATEL did visit my property and confirmed that their system is in place, the fault is with VODACOM. This is by far the worst service I have ever experienced.

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2022, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team