JH
Janine H
1 reviews | Active since Jun 2021
16 Jun 2021, 20:02
Vodacom Fibre the absolute worst!
Whish I could give 0 rating. Fiber down for 8 days. 200 minutes spent calling for anyone to assist. Numerous emails and still no assistance. Strange how people are employed but they are unable to do the job they get paid to do. Pathetic! Useless! Worst ! Unable to work from home for 8 days, no work, no income and Vodacom does not care! As long as you make sure your debit order doesn't bounce, they don't care anything about their customers. Customer service non existant!!! Query not resolved then they close the service request. When they answer they lie and always the same story, they are working in the area but we are the only house in the area offline!!! Will not recommend Vodacom to anyone for fibre! !!
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Replies (1)Vodacom's replyOfficial
17 Jun 2021, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
