BP
Brendon P

1 reviews | Active since Mar 2025

11 Mar 2025, 20:58

Vodacom Fibre Terrible Service STAY AWAY

I have finally reached the point of cancelling.

Vodacom has failed me with my fibre, and I will never recommend anyone to use them for anything at all, unreliable and terrible service,

I moved from my one residence to another had to be in by the new place 1 March, gave them notice 28 January that I will be moving and they checked if the new residence had a fibre box which it had, and no installation was required, amazingly got an email 1 March saying activation complete. I try connecting to no avail, ever since then been on the phone with Vodacom Agents every day for atleast an hour and all they do is log tickets and I have to phone in every time and re explain my situation as no one gives me updates, it has been 11 days now without internet and I work from home so it is very important for me to have internet connection and Vodacom has failed me dismally. They even have the audacity of sending me a bill for this months internet, which I don’t have. Technician should have pitched last week already no one calls no one says nothing. I am cancelling my fibre tomorrow!

Terrible service if I could give less then one star I would, I will be changing my phones service provider aswell

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2025, 08:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team