VODACOM FIBRE - terrible service + long outage not resolved

Item: Vodacom
Rating: 1
Author: Anabela B

We have had a fibre outage on our Vodacom fibre since the 26th of March 2026. Despite numerous calls to try and resolve the issue it's still unresolved. We are the only home in our area without fibre. They indicate that it's due to an infrastructure migration to Vumatel. All service agents are clueless and do not care about the problems. As long as we pay that's what matters.

I will never recommend Vodacom to anyone - Service is atrocious.

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Replies (1)

Vodacom's replyOfficial

07 Apr 2026, 07:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Apr 2026, 07:19

Official