Vodacom Fibre - Terrible service from staff

Vodacom's customer care has become terribe. I've been with Vodacom Fibre since 2018/19. I've moved twice since and still stayed with them. I recently moved again and had to cancel my service because I was told the place I was going didn't have support of Vodacom. I later found out that it was there and I signed up for a new contract about 4 weeks ago. It was downhill from there. The first time I was told I still had an active account and had to wait m, despite getting confirmation of the cancellation. I tried again some days later and got approved. Again I was told they can't open a new account because my previous was not settled. I was told to call a different department for help - which I did. They agreed that my name was clear and no active account. I then called sales back to tell them, to my shock, sales told me to call the previous department back and request them to clear my name system wide since it wasn't reflecting on the sales side??? Why??? Do the different departments not communicate with each other??? Why did I have to call multiple departments of the same company?! Fast forward to getting cleared and getting approved once again. I waited some days for the installation technician to give me a call on when they'd come and install. A few days later I received a call that I missed because I was at work. I called back about 10min later and straight to voicemail. I called Vodacom to ask what the issue was. They told me they couldn't get a hold of the technician either. They said they'd escalate. Days later I called to get feedback as no one got back to me. Again I was told it will get escalated. No feedback after that, so I called for a 3rd time. This time the agent was completely clueless, telling me something different from what I was told before. She told me their system did not show that a technician tried to get a hold of me. Despite me telling her that it was definitely a technician and it was confirmed twice before her she still insisted. She further told me escalating wouldn't do anything because it had not been more than 14 days since I signed up. I gave up. Fast forward to about 3 weeks after the failed call from the technician I get a call asking if the service has been activated? How? When? By then it was too late, I had taken my money somewhere else. Fix your systems and train your people, otherwise you are going to bleed even more customers. I used to recommend Vodacom to everyone that asked, but no more.