Vodacom fibre terrible service

Terrible terrible service from vodacom fibre. I've chased and followed up, used over an hours airtime trying to get somebody to help me. I get the same - im sorry for the inconvenience line from everybody but no action.

My fibre has been down since 15Feb. Came up for 16 hours and died again. This is unacceptable.

I'm meant to have a technician come today and they're already 3 hours late. Come on !!! What kind of service is this