VODACOM Fibre - Terrible Service

Item: Vodacom
Rating: 1
Author: Simphiwe O

I signed up for Fibre Installation through Vodacom about 15 days ago and still waiting for them to get VUMA tel to come and install in my apartment. When i call Vodacom i am told that my order is with VUMA and that they will call me i must not call them. When i phone VUMA they say they cannot install because Vodacom haven't activated my order. Its been a night mare. Now i am stuck with this contract and cannot get other services providers to help me. DO NOT SIGN UP!!!

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Replies (1)

Vodacom's replyOfficial

15 May 2020, 11:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 May 2020, 11:06

Official