1 reviews | Active since Mar 2018
Vodacom Fibre - Terrible Service
I have been with Vodacom Fibre for about six months. On 11 January I requested a relocation as I was due to move and sent through the necessary forms for relocation and re installation on 29 January. . Vumatel installed what was necessary within two days, and every single day I have resent the relocation forms through to Vodacom and contacted the ********** number, every single day and am promised they will call me back and activate it. What more can I do?? Why is it taking so long, why does nobody come back to me/ I am so frustrated, their reply on Twitter tells me to be patient, and I simply don't know what to do. I don't want to change service providers purely because they will continue to charge me. I am at my wits end, and want this activated now!
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team