VOdacom Fibre- Terrible, painful experience

for the month of may my vodacom fibre connection has been out 15days and counting - everytime i call i have been told some magical human is working on it - and i have had to call them everyday - no feedback from them - no response- everytime i have asked for the request to be escalated- i get promises of a call back that has yet to happen as i type this- its sad that i cant cancel without havingto endure another month of the worst service i have ever encountered.