Vodacom Fibre, terrible customer service and experience.

Terrible customer service and experience.

My fibre was installed over a week ago (18/02/23), and it is still not working. Firstly the installer (U 2 Tel) came over in an unmarked vehicle with dark-tinted windows and no proper identification. My Family and I were feeling very unsafe. Not once did they produce any identification, and I only managed to get their company name as above. Apart from that, the installer couldn't understand or communicate with me properly.

When my router was installed, I was advised of a problem with the "power", with no proper explanations as to whether it was on the Vodacom line or on my property, etc. I was advised that the "maintenance guy" would come over on the day to resolve the power issues. The installer indicated that he contacted the maintenance guy in the area and would come over shortly to resolve the issue. However, the maintenance guy hasn't pitched or called me to schedule an appointment.

I was then sent from pillar to post between Vodacom and Afrihost (ISP) to get proper explanations and time frames for the problem to be resolved, but with no Joy. When I called Afrihost (ISP) to try and get this issue resolved, on three occasions, I was placed on hold for a 1hr to 1.5 hrs with no feedback. When the consultants did answer my calls, they then pretended not to hear me and dropped my call. On one occasion, when I did call back to speak to the previous consultant that dropped my call, I was informed that the person went on lunch.

I would also like to add that I've already been debited for a service I'm not currently using. This is highly unfair. I was advised that I would only be debited when my line had been activated.

I feel that it is unacceptable how I've been treated as a new customer. I've decided to vent my frustration on your platform, as I'm unsure what else to do. I'm extremely disappointed and disheartened by this experience, and I wouldn't want this to happen to anyone else.