Vodacom fibre terrible customer service

Item: Vodacom
Rating: 1
Author: Sbu T

My interim LTE access was canceled and yet fibre installation has not been completed.I logged a Service Request and Everytime I call to follow up I get told they'll call me back with feedback and they never call back. Unable to work now because someone made a mistake at Vodacom and they're not bothered to fix it.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Apr 2020, 09:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Apr 2020, 09:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

28 Apr 2020, 09:04

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We can confirm that your query is resolved. We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Apr 2020, 09:04

Official

Dear Customer,

We can confirm that your query is resolved. We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team