WB
Wendy B
1 reviews | Active since Nov 2022
15 Nov 2022, 11:01
VODACOM FIBRE - TERRIBLE CUSTOMER SERVICE
Been without Internet since 08/11/2022 - It started when I wanted to migrate my account to a faster speed... then they create a whole new order... which I asked them to cancel... then they cancel my existing wifi... have spoken to multiple agents - have received multiple tickets that have been created - nobody calls back when they're supposed to. Everyday the problem seems to change but with no joy on my side...I work from home so this affects my production.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2022, 12:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2022, 12:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WB
Wendy B's updateReviewer Update
16 Nov 2022, 14:00So… still not resolved. An agent called me and could tell me about all the people that promised to call me back but never did. Also said that my query would be escalated… still waiting… and now I’ve been told by the fibre team that my query has been assigned to the technical team but not to a technical agent and this could take up to 72 hours. Why do I feel like I’m being punished for vodacom’s bad service… and just try getting a manager to call you back! Not happening!!!
WB
Wendy B's update16 Nov 2022, 14:00
Reviewer Update
So… still not resolved. An agent called me and could tell me about all the people that promised to call me back but never did. Also said that my query would be escalated… still waiting… and now I’ve been told by the fibre team that my query has been assigned to the technical team but not to a technical agent and this could take up to 72 hours. Why do I feel like I’m being punished for vodacom’s bad service… and just try getting a manager to call you back! Not happening!!!
WB
Wendy B's updateReviewer Update
17 Nov 2022, 06:21And then I got lucky… Usindiso Rodolo was an actual help. He must have done some magic because in 2 hours the problem was solved and after a week I was finally back online
WB
Wendy B's update17 Nov 2022, 06:21
Reviewer Update
And then I got lucky… Usindiso Rodolo was an actual help. He must have done some magic because in 2 hours the problem was solved and after a week I was finally back online