OS
Omar S
1 reviews | Active since Jun 2016
01 Feb 2019, 11:00
Vodacom Fibre - Terrible Customer Service
I agreed to sign up for vodacom fibre in September. my experience thus far has been extremely disappointing. they provided an interim solution which i thought would be a couple of months. however i am still on the interim solution. the fibre line was installed in December. its been 2 months now and the router still hasnt arrived from vodacom. i called twice already but i havent received any positive feedback. I should not have chosen vodacom fibre.
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Replies (2)
Vodacom's replyOfficial
01 Feb 2019, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 16:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is SR*** and our Fibre Team can also be reached on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is SR*** and our Fibre Team can also be reached on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 16:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is SR*** and our Fibre Team can also be reached on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is SR*** and our Fibre Team can also be reached on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team