Vodacom Fibre terrible connection...

I recently decided to upgrade to Fibre in our area (Lindhaven) through Vodacom thought that we would have so much faster and effective internet, however, it becomes a horrible experience, in the short period of having the service in not even a month of having this on a Wednesday at 15:50 around almost the 2nd week of having it and only got fixed the Sunday afternoon of that week, no apologies or jesture to reimburse those days just another normal day, then we continued experiencing connectivity issues till this day, to me this feels like a downgrade I have to pay my first bill this month or roughly 2500 and 1200 roughly every month for this poor connection I really am not happy with this on top of which I received 3 calls regarding installation which I already had and the emails and SMS reminders of those too, I almost feel like canceling and going back to my previous provider they were cheaper and definitely the connection wasn't such a pain, I am kind of wondering what the hype about fiber really is cause all I experienced was connective issues.