Vodacom Fibre - terrible

We logged a query with Vodacom Fibre (***-031501) to advise that our fibre was not working. they advised that it would take up to 48 hours to investigate.

after about 12 hours we noticed that the fibre cable was dislodged and reported this. we were advised that the assigned technician would still need to work on the problem remotely for up to 48 hours. we asked to speak to the technician and a manager as the problem is clear and further remote attendance was futile. no one ever called us. the next day we received an sms notifying us that there was a problem with the cable (which we already told them a day before). we are still waiting to be contacted by anyone at Vodacome telephonically after requesting on multiple occasions.

we are on day 3 without fibre and unable to work. the call center agents at Vodacom are *********** and are more conerned with turn around times than listening to information that will help to address the problem. The blame falls on management as there is a lack of accountability and a clear disregard for customer service.

sometimes you get what you pay for. this is a clear example of third world third class service.