BP
Barney P
1 reviews | Active since Mar 2018
22 Jan 2019, 19:02
Vodacom fibre terrible
so this is the second report I'm writing to warn others of the perils in dealing with vodacom fibre. we ordered fibre on the 14th Nov 2018. Still nothing. Have been phoning almost daily and they put you on hold listening to music for hours on end. Still no feedback from them on the earlier report where they said that they would contact me. all lies and bs I tell you. we are now looking at cancelling and sourcing other service providers. 3 x months and counting. it truly doesnt get more pathetic than this
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Replies (2)
Vodacom's replyOfficial
22 Jan 2019, 19:37 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 19:37
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Jan 2019, 18:00Dear Barney,
We would like to give you the latest update on your area roll-out and maintenance schedule.
We are doing a complete rebuild of the infrastructure in the area and have managed to complete phases 1 | 2 | 3 and 7, and are busy with final testing.
Should you still be experiencing any issues and you reside in one of the 4 above-mentioned phases, please end us an email at *** or call our support number on *** for assistance.
Please note: Phases 5 and 6 are still in the rebuild process and we estimate the build will be completed and ready for the final testing by the end of February.
Your continuous patience and understanding is greatly appreciated.
Apologies for the inconvenience caused and thank you for your understanding.
Warm Regards,
Vodacom Consumer Website Team
We would like to give you the latest update on your area roll-out and maintenance schedule.
We are doing a complete rebuild of the infrastructure in the area and have managed to complete phases 1 | 2 | 3 and 7, and are busy with final testing.
Should you still be experiencing any issues and you reside in one of the 4 above-mentioned phases, please end us an email at *** or call our support number on *** for assistance.
Please note: Phases 5 and 6 are still in the rebuild process and we estimate the build will be completed and ready for the final testing by the end of February.
Your continuous patience and understanding is greatly appreciated.
Apologies for the inconvenience caused and thank you for your understanding.
Warm Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jan 2019, 18:00
Official
Dear Barney,
We would like to give you the latest update on your area roll-out and maintenance schedule.
We are doing a complete rebuild of the infrastructure in the area and have managed to complete phases 1 | 2 | 3 and 7, and are busy with final testing.
Should you still be experiencing any issues and you reside in one of the 4 above-mentioned phases, please end us an email at *** or call our support number on *** for assistance.
Please note: Phases 5 and 6 are still in the rebuild process and we estimate the build will be completed and ready for the final testing by the end of February.
Your continuous patience and understanding is greatly appreciated.
Apologies for the inconvenience caused and thank you for your understanding.
Warm Regards,
Vodacom Consumer Website Team
We would like to give you the latest update on your area roll-out and maintenance schedule.
We are doing a complete rebuild of the infrastructure in the area and have managed to complete phases 1 | 2 | 3 and 7, and are busy with final testing.
Should you still be experiencing any issues and you reside in one of the 4 above-mentioned phases, please end us an email at *** or call our support number on *** for assistance.
Please note: Phases 5 and 6 are still in the rebuild process and we estimate the build will be completed and ready for the final testing by the end of February.
Your continuous patience and understanding is greatly appreciated.
Apologies for the inconvenience caused and thank you for your understanding.
Warm Regards,
Vodacom Consumer Website Team