Vodacom Fibre technician services the worst

It has been 1 week that our Fibre is off. Having to follow-up with vodacom numerous times as they need to log a request with octotel to come fix their box that was not properly fitted. No feedback from vodacom and no contact from octotel as to when they will be here. Everytime I phone they want to chech the same stuff that is not going to fix the problem and Everytime I must hear that they cannot guarantee as to when I will be contacted. How long could and should this take. This is truelly very poor service delivery.