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Maureen C
1 reviews | Active since Aug 2012
21 Oct 2020, 15:16
Vodacom Fibre technical support not up to standard
Good day I am up. Tried to get in contact with a Team leader at Vodacom Fiber is just not possible. Trying to get the call center to understand my problem is also not happening. I NEED THE INSTALLATION REMOVED. IMMEDIATELY. I DID NOT PAY FOR THE INSTALLATION WHEREBY INTERNET IS ONLY AVAILABLE DURING DAY TIME... REALLY … unthrottled and uncapped was my request.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Oct 2020, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maureen C's updateReviewer Update
23 Oct 2020, 20:09Day 7. Daily promises by Call Centre that Management will be in contact with us. Still no Internet between 19:00 to 08:00 the next day. Installation not removed. DONT GET VODACOM FIBRE ... No person called as per HelloPeter reply...
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Maureen C's update23 Oct 2020, 20:09
Reviewer Update
Day 7. Daily promises by Call Centre that Management will be in contact with us. Still no Internet between 19:00 to 08:00 the next day. Installation not removed. DONT GET VODACOM FIBRE ... No person called as per HelloPeter reply...
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Maureen C's updateReviewer Update
26 Oct 2020, 09:12Day 10. Still no feedback or call received from Vodacom. Internet still goes off between 19:00 and only comes back on the next day at pass 08:00.
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Maureen C's update26 Oct 2020, 09:12
Reviewer Update
Day 10. Still no feedback or call received from Vodacom. Internet still goes off between 19:00 and only comes back on the next day at pass 08:00.
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Maureen C's updateReviewer Update
29 Oct 2020, 08:30Day 11-13 Still no feedback from Vodacom. Internet off at 07:00 until next day after 09:00. Line still NOT cancelled / Vodacom has NOT contacted me as yet to resolve the issue. UNPROFESSIONAL - then I receive a private reply to say they resolved my issue with me !!!!!
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Maureen C's update29 Oct 2020, 08:30
Reviewer Update
Day 11-13 Still no feedback from Vodacom. Internet off at 07:00 until next day after 09:00. Line still NOT cancelled / Vodacom has NOT contacted me as yet to resolve the issue. UNPROFESSIONAL - then I receive a private reply to say they resolved my issue with me !!!!!