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inayath W
1 reviews | Active since Mar 2016
29 Mar 2025, 19:03
Vodacom Fibre - technical issues with router
I have logged a fault with the Vodacom fibre technical department on March 21 and I have followed up everyday, escalating to the point where a technical manager was supposed to call me but I still have not received any assistance further. I am unable to work as my router is dead and it's been only 3 months since this fibre line was installed
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Replies (3)
Vodacom's replyOfficial
30 Mar 2025, 18:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2025, 18:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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inayath W's updateReviewer Update
04 Apr 2025, 18:31Since this email, I have been contacted by 3 people all telling me that the technical department will contact me but to date no one has contacted me from the technical department. I have specified the correct phone number to be contacted on. It's funny how everyone else can get hold of me from Vodacom except their technical department. Honestly vodacom service has become pathetic and i am considering moving over to another provider
iW
inayath W's update04 Apr 2025, 18:31
Reviewer Update
Since this email, I have been contacted by 3 people all telling me that the technical department will contact me but to date no one has contacted me from the technical department. I have specified the correct phone number to be contacted on. It's funny how everyone else can get hold of me from Vodacom except their technical department. Honestly vodacom service has become pathetic and i am considering moving over to another provider
iW
inayath W's updateReviewer Update
07 Apr 2025, 08:14Good day
I have was contacted on the 04/04/2025 asking me If I was not contacted by the fibre technical team as yet?
What was the need to call and confirm that I was not contacted as yet?. Escalations upon escalations but it seems no one bothers to contact me or resolve the problem.
Since then no one has contacted me.
I logged the call on 21/03/2025 for what should be a simple swop out of a defective router. It is now 17 days and still the issue has not been sorted.
This is utterly pathetic service!
I have was contacted on the 04/04/2025 asking me If I was not contacted by the fibre technical team as yet?
What was the need to call and confirm that I was not contacted as yet?. Escalations upon escalations but it seems no one bothers to contact me or resolve the problem.
Since then no one has contacted me.
I logged the call on 21/03/2025 for what should be a simple swop out of a defective router. It is now 17 days and still the issue has not been sorted.
This is utterly pathetic service!
iW
inayath W's update07 Apr 2025, 08:14
Reviewer Update
Good day
I have was contacted on the 04/04/2025 asking me If I was not contacted by the fibre technical team as yet?
What was the need to call and confirm that I was not contacted as yet?. Escalations upon escalations but it seems no one bothers to contact me or resolve the problem.
Since then no one has contacted me.
I logged the call on 21/03/2025 for what should be a simple swop out of a defective router. It is now 17 days and still the issue has not been sorted.
This is utterly pathetic service!
I have was contacted on the 04/04/2025 asking me If I was not contacted by the fibre technical team as yet?
What was the need to call and confirm that I was not contacted as yet?. Escalations upon escalations but it seems no one bothers to contact me or resolve the problem.
Since then no one has contacted me.
I logged the call on 21/03/2025 for what should be a simple swop out of a defective router. It is now 17 days and still the issue has not been sorted.
This is utterly pathetic service!