Vodacom Fibre technical & fault repair service is non-existent

My Vodacom Fibre is now down for 28-days and not a single technical effort had been made to repair it. Technical service and fault repair at Vodacom Fibre is beyond pathetic. After 17 or 18 phone calls and 3 different reference numbers, there is still not a single action. It is also clear to me that they close a reference number when it starts to age, to shamefully make it appear as if the matter was resolved. Then they simply log a new call, to make it look as if my problem is only a few days old. There is also no way to speak to their technical department or even to the supervisor of the call centre (she promised 7 times - via different operators to phone me back and never did so). The call centre's function is merely to tell a customer that the matter "will be escalated", which is meaningless and makes no difference to a technical fault. If you consider to use Vodacom Fibre, be prepared to receive absolutely no after-sales or technical support. NB:For another unrelated fault with my IP service (8-months ago), I had two different reference numbers and "escalated" the matter probably 9 times. I managed to still have the numbers of two Vodacom Fibre technicians who was involved with the installation. Absolutely nothing was done and to this day, I had been paying for my IP phone & IP service for 8 months+, without using it a single time. Now that the fibre internet is also down, I am paying a huge bill without receiving anything for it.