Vodacom fibre team lack of service

I am very disappointed with the lack of service from the Vodacom fibre team. My internet has been down since Saturday evening. I called on Saturday, hoping the issue will be resolved. Called again on Sunday and a call was logged with ref SR***. Since Sunday, I have been promised that my call has been escalated and someone will call me. Two days later, I am still calling and following up as I have never received any call. I called gain this morning and was promised once again that someone will call me at 10am! After every call I am requested to stay on the line and rate the service of the call......what am I rating if two days later I still do not have the internet and come month end, the monthly fee will be deducted. Can Vodacom please fix my fibre?