LP
Lola P
1 reviews | Active since Mar 2012
25 Jan 2024, 14:54
VODACOM FIBRE TEAM IS USELESS
Actually I will give Vodacom MINUS 5 stars Called 19/01/2024 reporting my home internet connection not working - today is 25th of January still NO ANSWER from Vodacom - EVERY DAY i get told a technician has been assigned and they are escalating this issue - ESCALATING MY TUSH I AM STILL WAITING FOR ANSWERS - Really Vodacom ? In this day and age we wait 7 days or MORE to get an issue sorted out ?
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Replies (2)
Vodacom's replyOfficial
25 Jan 2024, 17:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 17:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LP
Lola P's updateReviewer Update
29 Jan 2024, 12:17VODACOM : You wrote this message on 25 January, one of your Managers called me and assured me he would sort it out same day and would call me back, I AM STILL WAITING FOR HIM TO CALL ME BACK ...I have lost count of how many times my son and I have called, since Friday 26th January we have been told that a technician is on the way and the call has been escalated about 150 times - I AM STILL WAITING FOR THE SO CALLED TECHNICIAN TODAY US 29 JANUARY 12H15 - It is an absolute disgrace that a company as big as Vodacom has this kind of service - 10 days and counting ....
LP
Lola P's update29 Jan 2024, 12:17
Reviewer Update
VODACOM : You wrote this message on 25 January, one of your Managers called me and assured me he would sort it out same day and would call me back, I AM STILL WAITING FOR HIM TO CALL ME BACK ...I have lost count of how many times my son and I have called, since Friday 26th January we have been told that a technician is on the way and the call has been escalated about 150 times - I AM STILL WAITING FOR THE SO CALLED TECHNICIAN TODAY US 29 JANUARY 12H15 - It is an absolute disgrace that a company as big as Vodacom has this kind of service - 10 days and counting ....