Vodacom FIBRE TEAM IS THE WORST ONLY GOOD AT COLLECTING MONEY

I'm really fed up with the Vodacom Fibre team , from consultants to their manager . I have done a relocation order , they close tickets without assisting . everyday its a new ticket because the old one was closed without a reason , hat happened to SLA RULES about a ticketing system Metrofibre cant even assist because they are hiding their account manager for Metro FIBRE account .HE IS REALLY FAILING. I HAVE LOT A LOT OF MONEY, I HAVE TO CALL THEM DAILY TO DO THEEIR JOB AND THEY AE NOT EVEN ASSISTING . as MUCH AS THEIR SPEED IS PERFECT, the Fibre team is failing them serious.