Vodacom Fibre team incompetence

I am extremely annoyed and disappointed with the service I’m receiving from the Vodacom fibre team. I requested a fibre installation for my apartment in Durban. I specifically requested that the router be delivered on a specific day as no one would be there to receive the router - I was in JHB then. The Vodacom fibre team purposely ignored my REQUEST as a customer and proceeded to deliver when I had already told them I was not there. The delivery was declared a “missed appointment”. The router was then sent back to Vodacom by RAM. I’ve been calling since the 13th of April to try and get the router redelivered and the fibre line installed. Vumatel staff came and installed the fibre line and I’ve been waiting for Vodacom to deliver the router for close to 2 weeks now. I’ve been shoved from pillar to post with no one giving tangible answers.

On the 23rd I demanded a reference number because I would be getting different stories from each consultant EACH AND EVERYDAY. Which was given to me SR***. I’ve been told that my query was not assigned to anyone. Can someone explain to me what is Onkemetse and Tukani’s job if none of my requests are resolved!! I’ve been buying 30gig data at R699 everyday so I can work because of Vodacom’s incompetence.

I need someone to contact me to cancel this request. Vodacom is not the only fibre service provider. I will also NOT be paying and fees for Vodacom’s incompetence.