Vodacom Fibre team clueless

It is with great sadness that I am writing this. Fiber installed 3 days ago. Provided incorrect information from consultant when I called to have the service activated. 3 days later and still no service. Called the call centre or "customer care" was on hold for 50mins when the consultant decided to drop the call. All they say it's been escalated but no further update received when I call. I'm actually frightened after reading the remarks from other consumers whom has been billed for services never activated. And to think I've been a loyal Vodacom client for the past 12years if not more.