Vodacom Fibre team are rogues and unhelpful!

I would give zero stars if I could! Since activation I have been having numerous issues. During the activation phase I was promised that the activation would take 3 weeks however it took well over a month. I already had the fibre installed and all that was needed was just for the fibre to be activated yet it took extremely long to activate. We have made a number of calls to Vodacom and we even went into the store for assistance. We were Promised to get technicians over to assist however no one showed up. When we called the fibre call centre we were told that our complaint log was cancelled. Eventually after the activation was done we were having interruptions in connectivity. The connection kept dropping and we barely got connectivity on a single laptop, therefore, other individuals in the house could not use the fibre when a single person was on a video call. Even the ****le we were provided with during the waiting days for the fibre activation didn't work. We had an extremely terrible experience with Vodacom fibre. We decided to finally cancel our fibre contract. On 30th June 2021 we called Vodacom in order to cancel this contract. It is now the 19th of July and the contract is not cancelled. We have had numerous emails back and forth with vodacom agents, all of which were very unhelpful from their side. The cancellation process has become quite a headache and a lengthy process. I was told to pay for the cancellation despite the fact that the service provided to us was so pathetic. I however agreed to pay the cancellation fee as I do not want anything to do with Vodacom anymore, however, I did not agree with the fee that Vodacom was charging me, nor do I agree with Vumatel when they say they have done the installation of the fibre when they never did so. They do not seem to be keeping proper records on their side and expect me to bear the cost for this. When I went into the Vodacom store to try and get the fibre activated I did inform them that we already had it installed and all we needed was activation. Vumatel seems to be giving incorrect information that is now costing the customer. It makes you wonder how many other customers have probably been ****** like this by Vodacom and Vumatel. This is extremely ********* and by far the worst customer service I have ever received. I definitely will not be recommending Vodacom services to anyone.