Vodacom fibre taking incompetence to an art level.

My fibre line internet, stopped working on the 4th May at about 14:00. When I telephoned Vodacom, who are my service providers, to enquire what the problem was I was told that a factory reset was downloaded on the modem. They stated that they had to reconfigure and someone from 2nd level support would contact me within 24 hours. When I received no communication from Vodacom by 15:00 the next day I telephoned again, and they again stated someone would contact me withing 24 hours. We went through the same scenario on Wednesday and Thursday with the same result. Finally on Friday afternoon, at about 15:00 I did receive a telephone call from Ms Ndlovu,when she talked me through the configuration. At the end the internet did work, however in about an hour it fell over again. I then phoned back at about 17:30, however the phone just rang constantly. I telephoned again yesterday, the 9th May, where I got through to 1st line support, where they attempted to help, however to no avail. They then escalated the matter to 2nd line support, and I was told that I would receive a telephone call from them later that day. Surprise, surprise I received no call. I then again telephoned them this morning, and again I was given the obviously ludicrous statement that 2nd line would phone me later today. It is now 15:30 and I feel the chances that I will receive a call today is somewhat less than non existent. Within a few hours it will be one week that I have had no internet, specifically in this lock down/work from home period. Raine Derman.