Vodacom Fibre takes forever to activate

Vodacom came to install our fibre, an hour late at first but they were very efficient and very fast in installing and finishing they were fantastic. The gentleman told us our fibre would be on within 2 to 3 hours. It's almost a week later and we are still without fibre. "Waiting for feedback" for 2 days now. We have been without fibre for 4 weeks due to our relocation. We cannot work and the people who are supposed to be doing their jobs are not doing it. Vodacom has an admin person on facebook that has been fantastic with me and very patient and helpful. I wish the one who is supposed to be just switch on our fibre could be as efficient.