Vodacom Fibre System offline

I've been a loyal customer of Vodacom for a long time, and the service was always good. However, my fibre was down since Saturday evening, which makes it the 2 days since reporting. At first I was told that I must wait for an hour, as load shedding is most probably the cause. I did not have load shedding at home, the comment was made to a general situation. The lady was very helpful and said she will call me back at 21:30 (Saturday evening). This did not happen. So I called again and my line etc was reset, which did not work. I called again on Sunday morning, and the tests and reset was unsuccessful once again. The consultant told me that the internet box must be reset, but that it is going to take 24 hours, and then it may resolve the issue. While the consultants where very helpful, the system was off every time I called. My reference number is FR ***. I need this sort out asap please, as my income is influenced by it.