1 reviews | Active since Feb 2017
Vodacom Fibre Support...Beyond Useless !
Vodacom Fibre Support Service is beyond Useless !!
SR*** Account number : I***-9
Logged a call Wednesday 03/11/2021, Today 06/11/2021 my Fibre Line is STILL down & after numerous calls to Vodacom Fibre, asking please to send a technician to my house, they just refuse to do so.
In the meantime, by business is losing money due to the fact that Vodacom Fibre cannot sort out a simple problem to get my Fibre Line back up and running.
Yet WITHOUT fail they will take your money / debit order every month. But dare ask them to send a technician to come and assist. Goodluck , the chances of that happening is less than Zero.
I've spoken to NUMEROUS service consultants , each PROMISES to call you back with a solution... Still waiting for a call back from any one of them. Namely : Austin Zara Redwann Zandile
Even the Manager , Mr Abdura, promises to get it resolved, yet nothing. I ...the Customer has to follow up to see why no one has come to my premises to correct the fault.
I wouldn't recommend Vodacom to anyone looking for Fibre.
Best regards,
Best regards,
Its been 7 days , I still don't have internet !!!!!
Stop sending me Automated messages.
Get someone to call / come to my house to fix your disaster.
Its been 7 days , I still don't have internet !!!!!
Stop sending me Automated messages.
Get someone to call / come to my house to fix your disaster.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
The services has NOT been restored, I've been without Internet without internet now for 10 DAYS. You're making my business lose money ! Money that I need to pay you.
All due to the fact that you simple REFUSE to send a technician to my house. You want to try and resolve everything over the phone, which you are clearly NOT capable of.
This incompetency of yours has now made me CANCEL my Fibre with Vodacom, I'll move to a service provider who is actually willing to assist me when the very SERVICES I am paying them for is NOT working.
The services has NOT been restored, I've been without Internet without internet now for 10 DAYS. You're making my business lose money ! Money that I need to pay you.
All due to the fact that you simple REFUSE to send a technician to my house. You want to try and resolve everything over the phone, which you are clearly NOT capable of.
This incompetency of yours has now made me CANCEL my Fibre with Vodacom, I'll move to a service provider who is actually willing to assist me when the very SERVICES I am paying them for is NOT working.