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1 reviews | Active since Mar 2017

26 May 2020, 02:29

Vodacom fibre support useless

Vodacom management team inefficient. Vodcom fibre after sale service is awful.

I have made numerous calls (over 6), 19 all more than 30mins long and dropped calls due to network busy but no agent calls back after being cut off. requested escalations more than 5 times and I still hve no connection. I am topping up at an extra cost to me and MetroFibre doesn't even have a ticket number from vodacom altho management, etc has been "escalating". The

I requested a manager call me before 5pm which they did not. I called again. After 35mins on hold the call was cut. I have agent didn't call back--AGAIN.

CANNOT WORK. VODACOM is charging me for fibre services which I don't have connected and not bothering to offer me data in the interim while there ineffective team and group chats mismanages the situation.

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Replies (2)
Vodacom
Vodacom's reply26 May 2020, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jun 2020, 12:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,