Vodacom Fibre support unhelpful

If been a loyal customer of Vodacom for > 18yrs now. I’ve always been very happy with the service but must say the last week I’ve been extremely disappointed in the way you guys are handling my Fibre problem....

Fibre has been down since Friday 12/02/2021 from +- 9am. My 1st call for help was late the evening to report it. Sunday I called again and they said technician not working over weekends and problem will be dealt with on Monday. Monday evening I called and apparently problem was not yet assigned to someone.......

Long story short........ it’s now 8 days, numerous, daily calls to vodacom fibre support nr and no one is coming back to me with any answers..... Even tried frogfoot, that installed the line, directly but even they can’t help me without the ISP ( Vodacom) technician assessment / ticket being loaded on the system....

What more can I do........!!!!????