Vodacom Fibre Support the worst!!

On 15th June 2019 Vumatel installed the fibre connection at my home. on 19 June a Vodacom technician came to my home for the final connection and to switch me from the temporary LTE to the fibre. He advised me to wait a few hours for the connection to be finalised. since them i've had another technician at my home 2 more times and i'm still not connected. i have called Vodacom fibre support on many occasions and i keep getting told they will "escalate to the back office". to this date i'm still not connected and still using my temporary LTE. i have received numerous service request numbers and when i follow up i'm told it has been closed, yet my problem was never resolved. the latest service number is SR***. i was told it would be attended to within 24-48hrs ... that was almost a week ago. i call daily to follow up and i get the same response "i'll send an email to the back office to follow up". i have received various and inconsistent response from the call centre support and the technician "Vodacom has your setting for aerial connectivity yet you have trench in your area", " a new service order needs to be made as you've been registered for aerial and not trench connectiviity', "there's probably a problem with your vumatel connection and we'll ask vumatel to send out a technician to check", "your route needs to be reconfigured from LTE to fibre". i am very frustrated with the bad service from vodacom and lack of accountability for adhering to the timelines they give customers. it's been almost 2 months since instillation, so how much longer should i be waiting for connection??