Vodacom Fibre Support sucks!

Vodacom Fibre support sucks! I logged an urgent ticket with them last week Monday. I was told it would get priority as I work from home. It's now more than a week later and still not fixed. 2 appointments were made, both were missed by the technicians. I was told today it's because there's a major break elsewhere and the technicians can't attend to anyone's problems while they are busy with that! For a week? What are they recabling the whole of Hartbee****rt? There's excuse after excuse! And no information. The only reason I know what's going on is because I have been phoning them everyday!!!!