AS
AnonCT S
1 reviews | Active since Mar 2011
02 Jan 2020, 13:21
Vodacom Fibre Support: Shuts down for 2 weeks without any response
Vodacom Fibre: Support teams go on leave for 3 weeks. Mover snapped my fibre cable, has to be fixed by Vodacom - logged call on 25/12/19 -followed up today to be told the entire 'back office' department is on leave till 7th. It takes a lot to amaze me in our country, however this one felled me at my roots. Apparently they have to use the fibre suppliers technicians - and they shut up shop at year end. Beyond rational comprehension.
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Vodacom's replyOfficial
02 Jan 2020, 14:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2020, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2020, 11:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Jan 2020, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team