Hellopeter
Share Your Experience
CB
Clare B

1 reviews | Active since Jul 2019

19 Apr 2021, 12:08

Vodacom Fibre Support problems (again)

Vodacom Fibre

This is not the first time that I am complaining about Vodacom Fibre support. They are terrible.

I am posting this here in the hopes that it will be read by someone in Vodacom that can actually assist me.

I called the support line requesting information about my account. All I want to know is how long I still have to stay contracted to Vodacom before the penalty for the installation costs no longer applies.

The gentleman in support insisted that he needs to lodge a cancellation before he can tell me how long before the cancellation will take place.

I told him, I am not ready to cancel, I just want the information.

Am I not allowed to know important information about my account without taking such a drastic step????

I hope to hear from someone who can clear this up.

0
Replies (3)
Vodacom
Vodacom's reply19 Apr 2021, 16:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Apr 2021, 10:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,

CB
Clare B's update22 Apr 2021, 10:55
Reviewer Update
Thank you to Lance who called me this morning with the information that I was looking for. He was professional, kind, and well prepared, having looked at my account in advance of the call, and I appreciate that.