Vodacom fibre support problems

It is really horrible that I need to write another post when I had wrote on an the 10th...today I got debited again by vodacom for a service that they are not rendering to me...the first line support is completely useless...I am approaching my fourth month of being debited for a service that I am not getting whats worse it appears on my credit record if I decide to just stop paying. .even worse I got a month to month trying to avoid such...I would not advise anyone to get a router with vodacom...horrible horrible service ...this has been my worst experience with a network provider...also you can't get fibre assistance at the stores and first-line supports job is to answer calls and escalate issues that for some reason never get follow up...I spoke to a consultant that assures me that all charging against my account had been frozen until my issue is resolved but nope I am still being debited... I honestly have no idea what to do anymore with vodacom...my last resort is sharing my experience here so that someone else does not end up in a situation like Iam